TERMS AND CONDITIONS OF USE

Last updated: April 30, 2026

These Terms and Conditions of Use (the “Terms”) govern the access, browsing, registration, and use of the website, digital platform, online store, forms, reservations, community areas, content, features, products, and services marketed, managed, or made available by Escape World Pandora (hereinafter, “Escape World Pandora,” the “Operator,” “we,” “us,” or “our”).

By accessing or using the Services, the user represents that they have read, understood, and agreed to be legally bound by these Terms and by the Privacy Policy. If the user does not agree with them, they must refrain from accessing or using the Services.

1. Identification of the Operator

The Services are provided by Escape World Pandora, with legal domicile in Heredia, Costa Rica, Republic of Costa Rica, general email address soporte@escapeworldpandora.com, and legal / privacy contact channel contacto@escapeworldpandora.com.

Where a product, experience, feature, or integration is offered, in whole or in part, by third parties, this shall be indicated in the applicable interface, during the purchase process, in supplementary documentation, or in the corresponding specific terms.

2. Definitions

For purposes of these Terms:

“Account” means the profile or registration enabled for a user to access certain features.

“User Content” means any data, text, image, audio, video, comment, post, file, design, message, review, project, or other material that the user uploads, publishes, transmits, or shares through the Services.

“Services” means, jointly or separately, the website, store, forms, reservations, memberships, community spaces, content, tools, support, and any other products or services offered under the Escape World Pandora brand.

“User” means any natural or legal person who visits, browses, accesses, registers, purchases, reserves, or uses the Services.

3. Scope of the Services

Escape World Pandora may offer, subject to availability and business development:

an informational and corporate website;
a store for physical, digital, or hybrid goods;
contracting and reservation of professional, creative, technical, or strategic services;
membership, loyalty, benefit, or preferred-access programs;
groups, community, posts, comments, editorial content, or collaborative spaces;
content related to creative projects, entertainment, design, video games, artists, brands, developers, entrepreneurs, partners, or proprietary or third-party initiatives;
integrations with payment, authentication, logistics, analytics, automation, messaging, hosting, and other technology solution providers.

Escape World Pandora may modify, expand, restrict, or discontinue any of the Services at any time, temporarily or permanently, for technical, operational, commercial, strategic, regulatory, or security reasons.

4. Eligibility and Capacity

The User represents and warrants that they have sufficient legal capacity to accept these Terms and use the Services.

If the User acts on behalf of a legal entity, organization, or third party, they represent and warrant that they have sufficient authority to bind such entity.

Minors may use the Services only to the extent permitted by applicable law and, where applicable, with the authorization and supervision of their parent, guardian, or legal representative.

5. Registration, Account, and Security

Certain features may require the creation of an Account or the use of proprietary or third-party authentication systems.

The User undertakes to:

provide accurate, current, complete, and verifiable information;
keep their registration details up to date;
diligently safeguard their access credentials;
immediately notify any unauthorized use, suspected compromise, improper access, or security incident related to their Account;
not share, sell, assign, transfer, lease, or make their Account available to third parties, except with the Operator’s express written authorization.

The User shall be responsible for all activity carried out from their Account, unless they can reasonably demonstrate that unauthorized access occurred and was not attributable to their conduct, negligence, or breach.

6. Acceptable Use Rules

The User agrees to use the Services in a lawful, ethical, diligent manner compatible with their intended purpose.

The following are strictly prohibited:

violating laws, regulations, administrative resolutions, or third-party rights;
impersonating identities or misrepresenting connections, affiliations, authorizations, or the origin of content;
using the Services for fraud, scams, phishing, manipulation, deception, or abusive practices;
publishing, transmitting, or storing defamatory, slanderous, discriminatory, threatening, obscene, unlawful, violent, or hate-inciting content;
uploading malware, viruses, malicious code, abusive bots, unauthorized scrapers, automated scripts, or mechanisms that impair the stability, performance, or security of the Services;
attempting to gain unauthorized access to networks, systems, restricted areas, accounts, databases, or third-party environments;
circumventing technical protection measures, access controls, usage limitations, or security protocols;
copying, reproducing, distributing, modifying, reselling, sublicensing, reverse engineering, or commercially exploiting the Services without the Operator’s written authorization;
publishing content that infringes copyright, trademarks, trade secrets, image rights, privacy rights, or other third-party rights;
interfering with the legitimate use of the Services by other users;
using the Services to collect personal data from third parties without a sufficient legal basis or authorization;
evading suspensions, restrictions, or blocks previously imposed by the Operator.

Escape World Pandora may, at its reasonable and good-faith sole discretion, monitor, moderate, restrict, suspend, remove, or delete content, access, features, or Accounts whenever it considers that there is a risk of breach, harm to third parties, infringement of rights, legal, technical, or reputational risk, or whenever necessary to preserve the integrity of the platform.

7. User Content

The User retains ownership of any rights lawfully held in their User Content.

However, by uploading, publishing, transmitting, or sharing User Content within the Services, the User grants Escape World Pandora a non-exclusive, worldwide, revocable to the extent legally possible, royalty-free license, sublicensable only to technology and operational providers connected with the provision of the Services, to host, store, reproduce, technically convert, index, communicate, display, and distribute such content solely for the purpose of:

operating, administering, maintaining, and improving the Services;
making the content visible within the platform or within the service channels in which the User has chosen to participate;
performing backups, audits, security, moderation, business continuity, and technical support;
reasonably promoting the platform or the User’s own activity, provided that such use is consistent with the purpose of the service and does not contradict a valid restriction established by the User or by law.

The User represents and warrants that:

they own the User Content or have all licenses, assignments, consents, and authorizations necessary to publish and license it in accordance with these Terms;
their User Content does not violate third-party rights or infringe the law;
they shall be liable for any claim arising from content attributable to them.

Escape World Pandora assumes no obligation to review all User Content in advance. Notwithstanding the foregoing, it reserves the right to remove, block, de-index, or moderate any content at any time.

8. Intellectual and Industrial Property

Unless expressly stated otherwise, all intellectual and industrial property rights relating to the Services, including software, code, architecture, design, look and feel, interfaces, structure, databases, texts, photographs, illustrations, videos, audiovisual elements, documentation, logos, trademarks, trade names, distinctive signs, and all other materials associated with Escape World Pandora, are the exclusive property of the Operator or its licensors and are protected by applicable national and international laws.

Nothing in these Terms grants the User any right, license, or authorization, whether express or implied, over such assets, except for the limited, revocable, non-exclusive, and non-transferable right to access and use the Services in accordance with these Terms.

9. Intellectual Property Claims

If a person believes, in good faith, that content available through the Services infringes their copyright, trademark, or other intellectual property rights, they may send a notice to soporte@escapeworldpandora.com with sufficient information to identify the claimed content, the allegedly infringed right, the asserted ownership, and the claimant’s contact details.

Escape World Pandora may request additional information, provisionally remove the content, request clarifications from the involved User, or take any reasonable measure while evaluating the claim.

10. Products, Services, Prices, and Availability

Products, services, plans, memberships, prices, promotions, benefits, delivery times, technical conditions, quotas, availability, and features displayed on the platform may vary without prior notice, except where the law requires an offer to be maintained for a specified period or acquired rights to be respected.

Escape World Pandora will make commercially reasonable efforts to ensure that published information is accurate and up to date. However, typographical, visual, descriptive, integration, inventory, or configuration errors may occur. In the event of a manifest error, the Operator may correct the information and, if necessary, cancel the affected transaction, refunding any amount actually charged.

11. Purchases and Payment Processing

When the User makes a purchase, contracts a service, makes a reservation, or submits a payment through the Services, they agree to provide truthful, sufficient, and updated information to process the transaction.

Payments may be processed by external payment gateways or specialized providers. Escape World Pandora shall not store complete card details or other payment instrument data when processing is carried out directly by such third parties, unless strictly necessary and permitted by law.

The User authorizes the charge of the applicable amounts, including price, taxes, logistics costs, fees, or additional charges duly disclosed before confirmation of the transaction.

12. Shipping, Delivery, and Risk

In the case of physical products, preparation, shipping, and delivery times are estimates and may be affected by inventory, carriers, customs, force majeure events, incomplete addresses, geographic restrictions, or incidents outside the Operator’s control.

The User is responsible for carefully reviewing delivery details before completing their purchase. Escape World Pandora shall not be liable for delays, additional costs, or failures arising from incorrect or incomplete information provided by the User.

13. Reservations and Professional Services

Where the Services include advisory services, consulting, design, development, technical support, creative execution, specialized support, or other professional services:

the scope of the service shall be the one expressly indicated in the offer, proposal, confirmation, or corresponding listing;
timeframes, deliverables, revisions, dependencies, and execution conditions may be subject to additional specific terms;
the client must cooperate in a timely manner by providing information, materials, approvals, access, and feedback within a reasonable time;
delays caused by the client’s omissions or delays may result in rescheduling, suspension, or adjustment of the timeline without liability for the Operator.

14. Memberships, Benefit Programs, and Promotions

Escape World Pandora may offer memberships, loyalty programs, rewards, discounts, points, early access, or promotional benefits.

Unless expressly stated otherwise:

they do not constitute electronic money, financial assets, or a cash-redeemable credit right;
they are not transferable or redeemable for money;
they may be subject to validity periods, eligibility conditions, caps, exclusions, quotas, availability, or usage rules;
they may be modified, suspended, or terminated for commercial, operational, strategic, legal, or technical reasons, without prejudice to respecting acquired rights where legally applicable.

15. Refunds, Returns, Cancellations, and Withdrawal

Escape World Pandora shall apply a reasonable and transparent commercial policy compatible with mandatory consumer protection legislation.

15.1 General Rule

Requests for refunds, exchanges, returns, cancellations, or rescheduling will be evaluated according to:

the nature of the product or service purchased;
the status of execution or delivery;
the existence of customization, quota reservation, download, access, or consumption of content;
the cause of the request;
applicable law.

Nothing in this policy limits non-waivable consumer rights recognized under Costa Rican regulations or any applicable mandatory rules.

15.2 Physical Products

Unless expressly stated otherwise in the product listing, Escape World Pandora will accept return requests for physical products within fourteen (14) calendar days following delivery, provided that:

the product has not been used;
it remains in its original condition, with accessories, labels, manuals, and packaging reasonably intact;
it is not custom-made, personalized, perishable, intimate, sanitary, or expressly excluded for objective reasons of hygiene, safety, or the nature of the good.

If the product has a manufacturing damage, material defect, substantial dispatch error, or does not correspond to what was purchased, the user must notify Escape World Pandora within a reasonable period after receipt, providing sufficient evidence. Once the incident has been verified, Escape World Pandora may, at its reasonable discretion and as applicable:

replace the product;
repair the product, if feasible;
issue credit in favor of the user; or
refund the amount actually paid.

Where the return is due to the customer’s convenience and not to breach, defect, or error attributable to Escape World Pandora, the direct return costs may be borne by the user, unless otherwise provided by law or by a more favorable express promotion.

15.3 Digital Products

Unless otherwise provided by law, digital products, downloadable items, access rights, on-demand content, files, licenses, creative materials, or intangible deliverables shall not be refundable once:

access has been enabled;
the download has been made;
digital delivery has been completed;
the content has been consumed in whole or in part; or
the execution of the digital service has begun.

However, a full or partial refund shall apply where the digital product:

cannot be delivered due to a cause attributable to Escape World Pandora;
presents a substantial defect that prevents its ordinary use and cannot be corrected within a reasonable time;
materially differs from the essential description offered to the user.

15.4 Services, Reservations, and Appointments

For professional, technical, creative, scheduled session, advisory, support, reservation, or appointment services:

if Escape World Pandora cancels due to a cause attributable to the platform or an operational impossibility not attributable to the user, the user shall be entitled to rescheduling or a full refund;
if the user requests cancellation at least seventy-two (72) hours before the scheduled start of the service, the user may choose rescheduling or a full refund;
if cancellation occurs between twenty-four (24) and seventy-two (72) hours before the service, Escape World Pandora may grant a one-time rescheduling or credit in favor of the user and, where applicable, apply a reasonable retention for administrative costs or already committed scheduling costs;
if cancellation occurs less than twenty-four (24) hours in advance, or if the user fails to appear, there shall be no obligation to refund, except for justified cause, a more favorable legal provision, or a different commercial decision by the Operator.

If the service has already begun, partial or total refunds shall be subject to the degree of execution, the resources already committed, and the cause of termination.

15.5 Memberships, Subscriptions, and Recurring Benefits

If the platform implements memberships, subscriptions, recurring access, or periodic benefits:

the user may cancel future renewal at any time before the next billing cycle;
unless otherwise required by law, periods already commenced shall not be subject to prorated refunds once access to the benefits of the corresponding cycle has been enabled;
review and potential refund shall apply in cases of duplicate charge, manifest billing error, access not enabled due to a cause attributable to Escape World Pandora, or unauthorized charges duly evidenced.

15.6 Refund Processing

Where a refund is applicable, Escape World Pandora will endeavor to process it through the same payment method originally used, unless technically impossible, restricted by the payment provider, or otherwise agreed with the user.

The actual time for the refund to appear will additionally depend on the payment processor, issuing entity, bank, or financial provider involved.

15.7 Fraud, Abuse, and Chargebacks

Escape World Pandora may reject manifestly abusive, repetitive, or fraudulent requests, as well as suspend accounts or transactions where there are reasonable indications of fraud, abusive chargebacks, unauthorized use, or manipulation of the refund policy.

15.8 Contact for Returns and Refunds

All requests must be sent to contacto@escapeworldpandora.com, indicating the purchaser’s name, order or reference number, date, reason, and relevant evidence.

16. Links, Integrations, and Third-Party Services

The Services may contain links, add-ons, widgets, APIs, tools, engines, gateways, logins, plugins, marketplaces, or resources operated by third parties.

Escape World Pandora does not fully control such resources and therefore is not responsible for their availability, accuracy, legality, security, operation, policies, or content, except to the extent that the law imposes direct liability for integration or intermediation.

Access to and use of third-party tools or services may be subject to the terms and policies of such third parties.

17. Privacy and Personal Data

The processing of personal data by Escape World Pandora is governed by the Privacy Policy, which forms an integral and complementary part of these Terms.

By using the Services, the User acknowledges having read the Privacy Policy and understands that certain data processing activities are necessary for the provision of the Services, the management of purchases and reservations, security, fraud prevention, the handling of requests, and compliance with legal obligations.

18. Electronic Communications

The User accepts that Escape World Pandora may send electronic communications related to their Account, purchases, reservations, support, incidents, security, changes to the Services, and contractual or legal documentation.

Promotional communications shall be sent when there is consent or a sufficient legal basis and always with a reasonable opt-out mechanism, without prejudice to operational, contractual, or legal communications that must continue to be sent.

19. Suspension and Termination

Escape World Pandora may suspend, restrict, or terminate, temporarily or permanently, the User’s access to the Services when, in its reasonable judgment:

there is a breach of these Terms;
there is risk of fraud, abuse, cyberattack, misappropriation, unlawful use, or harm to third parties;
it is necessary to comply with a legal obligation, administrative order, or request from a competent authority;
continued access poses a threat to the security, stability, or reputation of the platform.

Suspension or termination shall not extinguish those obligations which, by their nature, must survive, including pending payments, usage restrictions, intellectual property rights, limitations of liability, indemnity obligations, and dispute resolution.

20. Disclaimer of Warranties

To the maximum extent permitted by law, the Services are provided as is and as available.

Escape World Pandora does not warrant that the Services will be free from errors, interruptions, vulnerabilities, incompatibilities, or delays; nor does it guarantee specific commercial, technical, or strategic results, unless expressly agreed in writing.

Nothing herein shall limit mandatory warranties or non-waivable consumer rights established by law.

21. Limitation of Liability

To the maximum extent permitted by the applicable legal system, Escape World Pandora shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including loss of profits, loss of opportunity, loss of reputation, loss of information, or business interruption, arising from the use of or inability to use the Services.

Where limitation of liability is legally permissible, the aggregate and total liability of Escape World Pandora to the User, for any cause of action related to the Services, shall not exceed the greater of:

the amount actually paid by the User to the Operator during the six (6) months preceding the event giving rise to the claim; or
USD 100.

This limitation shall not apply where the law prohibits its exclusion or restriction, nor in cases of willful misconduct, fraud, or infringement of non-waivable rights.

22. Indemnity

The User agrees to defend, indemnify, and hold harmless Escape World Pandora, its affiliates, directors, collaborators, contractors, providers, and licensors from and against claims, damages, losses, liabilities, costs, and reasonable expenses, including legal fees, arising from:

the User’s unlawful or improper use of the Services;
breach of these Terms;
the User’s User Content;
infringement of third-party rights attributable to the User.

23. Force Majeure

Escape World Pandora shall not be liable for breaches, delays, or impossibilities of performance caused by events beyond its reasonable control, including infrastructure failures, internet outages, widespread cyberattacks, acts of authority, labor disputes, pandemics, natural disasters, war, riots, regulatory restrictions, or failures by critical third parties.

24. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Costa Rica, without prejudice to mandatory consumer protection or data protection rules that may apply to the User by operation of law.

Unless otherwise provided by law, any dispute shall be submitted to the competent courts of Costa Rica, with territorial jurisdiction in the Courts of Justice of Heredia.

Before initiating judicial proceedings, the parties shall, in good faith, seek an amicable resolution within a reasonable period, except in cases of urgency, interim measures, or circumstances in which such attempt is not required.

25. Severability

If any provision of these Terms is declared null, invalid, or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

26. Amendments to the Terms

Escape World Pandora may update or amend these Terms to reflect legal, regulatory, technical, operational, commercial, or strategic changes. The version in effect shall indicate the date of its last update.

Where changes are material, reasonable means of communication shall be adopted, such as a prominent notice on the website, notification within the Account, or email, as applicable.

27. Language and Interpretation

If versions are published in more than one language, the Spanish version shall prevail for interpretation purposes, unless otherwise required by mandatory legal provisions.

28. Contact

For legal inquiries, notices, claims, abuse reports, or complaints related to these Terms, the User may contact Escape World Pandora at:

General email: contacto@escapeworldpandora.com
Legal / privacy email: contacto@escapeworldpandora.com

PRIVACY POLICY

Last updated: April 30, 2026

At Escape World Pandora, we recognize the importance of privacy, informational self-determination, and the protection of personal data. This Privacy Policy (the “Policy”) clearly explains how we collect, use, store, share, transfer, and protect the personal information of those who interact with our website, store, forms, reservations, community areas, and other Services.

This Policy forms part of the platform’s contractual framework and must be read together with the Terms and Conditions of Use and with any specific notice that applies to a particular feature or service.

1. Data Controller

The data controller responsible for processing personal data is Escape World Pandora, with legal domicile in Heredia, Costa Rica, Republic of Costa Rica, general email address contacto@escapeworldpandora.com, and privacy email contacto@escapeworldpandora.com.

Where a third party acts as an independent controller or joint controller with respect to a specific processing activity, this shall be indicated through a specific notice, integration interface, or supplementary documentation.

2. Scope of Application

This Policy applies to the processing of personal data collected through:

the website and its related pages;
contact, request, registration, or application forms;
registration and login processes;
purchases, payments, reservations, and customer support;
newsletters, communication campaigns, and promotions;
community areas, comments, groups, chats, posts, or content exchange;
cookies, technical logs, analytics, and security tools;
integrations or technology services connected with the operation of the platform.

It does not apply to processing carried out by independent third parties, even if accessed through links or integrations within the site. In such cases, the user must review the privacy policies of those third parties.

3. Categories of Data We May Collect

Depending on the context of interaction, we may collect the following categories of personal data:

3.1 Identification and Contact Data

Name, surname, pseudonym, trade name, username, email address, telephone number, country, city, physical address, billing or shipping address, and any other data that the user chooses to provide to us.

3.2 Account and Authentication Data

Internal identifiers, credentials, access history, Account preferences, settings, authentication identifiers, or information derived from external access providers when the user uses such mechanisms.

3.3 Transactional and Contractual Data

Information related to orders, reservations, purchases, contracts, memberships, confirmed payments, transaction history, after-sales support, returns, refunds, incidents, and execution of services.

3.4 Technical and Usage Data

IP address, device identifiers, browser type, operating system, language, time zone, referring URL, access date and time, pages visited, browsing paths, interaction metrics, error logs, security events, and analytical data associated with the operation of the platform.

3.5 Content Provided by the User

Messages, comments, posts, files, images, audios, videos, forms, portfolios, reviews, responses, or any other content that the user uploads, shares, or transmits within the Services.

3.6 Marketing and Preference Data

Communication preferences, subscriptions, campaign responses, interests reasonably inferred from interaction with our content, and opening, reading, or click metrics where such measurements apply.

3.7 Data of Minors

In the case of features directed at or accessible to minors to the extent permitted by law, we may process only the minimum information necessary to verify age, manage parental consent where applicable, enable appropriate controls, and protect the safety of the minor and the platform.

4. Sources from Which Data Is Obtained

We may obtain personal data:

directly from the data subject;
automatically through cookies, logs, SDKs, pixels, tags, or similar technologies;
from payment, authentication, logistics, hosting, analytics, CRM, support, or security providers;
from third parties connected by the user’s own decision;
from public sources or sources of lawful access where there is a sufficient legal basis.

5. Purposes of Processing

We process personal data for one or more of the following purposes:

identifying and registering users;
administering Accounts and enabling secure authentication;
processing purchases, payments, reservations, deliveries, returns, and support;
performing contracts and managing pre-contractual or commercial relationships;
responding to inquiries, requests, claims, incidents, or requirements;
operating, maintaining, diagnosing, securing, and improving the Services;
preventing fraud, abuse, unauthorized access, and unlawful conduct;
moderating community interactions and enforcing usage rules;
personalizing features, content, language, browsing, or user experience;
sending operational, contractual, legal, or security communications;
sending promotional communications where there is consent or a sufficient legal basis;
complying with legal, tax, accounting, regulatory, or judicial obligations;
establishing, exercising, or defending rights and claims;
generating metrics, internal reports, audits, and platform performance analyses.

6. Legal Basis for Processing

Where applicable regulations require a specific legal basis, we may process personal data on the basis of:

the performance of a contract or pre-contractual measures requested by the data subject;
the data subject’s free, specific, informed, and unambiguous consent, where required;
compliance with legal or regulatory obligations;
legitimate interests of Escape World Pandora, provided that the fundamental rights and freedoms of the data subject do not prevail;
the establishment, exercise, or defense of claims;
the protection of vital interests or fraud prevention, where applicable.

Where processing is based on consent, the data subject may withdraw it at any time, without affecting the lawfulness of processing carried out prior to such withdrawal.

7. Mandatory or Optional Nature of Data

As a general rule, data requested as mandatory is necessary to register an Account, respond to a request, process a transaction, provide a service, execute a reservation, or comply with a legal or security obligation.

Refusal to provide required data may prevent the requested service from being provided, the purchase from being formalized, or the user’s request from being properly handled.

Data marked as optional is voluntary, and failure to provide it will not necessarily prevent access to basic features, although it may limit personalization or the quality of the experience.

8. Recipients and Categories of Third Parties with Access to Data

We may share or make personal data available to third parties only to the extent necessary and pursuant to a valid legal basis, with the following categories of recipients:

hosting, storage, and technology infrastructure providers;
payment processors and anti-fraud tools;
logistics, courier, and order fulfillment providers;
email, CRM, automation, and customer support platforms;
analytics, monitoring, security, and performance tools;
legal advisors, auditors, accountants, or consultants subject to confidentiality duties;
administrative, regulatory, police, or judicial authorities where there is a legal obligation or valid request;
affiliated, parent, subsidiary, or related entities within a legitimate corporate structure;
third parties whose integration has been activated or authorized by the user.

As of the date hereof, and subject to the actual configuration of the site and of the business account in Wix, Escape World Pandora may use tools and components of the Wix ecosystem and/or compatible integrations, including, without limitation:

Wix as a provider of infrastructure, site administration, hosting, and core operational tools;
Wix Analytics for reporting, traffic measurement, site activity, and business performance;
Wix Email Marketing / Ascend by Wix for email campaigns, automations, forms, contact management, and user interactions;
Wix Stores for catalog management, orders, checkout, and configuration of shipping, delivery, pickup, and fulfillment methods;
payment providers available for Costa Rica within the Wix ecosystem, such as PayPal, Tilopay, and Paymentwall, as well as manual payment methods where enabled by the platform.

Escape World Pandora does not sell personal data in the traditional sense of indiscriminate commercial transfer. If any applicable legislation were to classify a specific practice as a “sale,” “sharing,” or analogous regulatory category, we will provide the information or opt-out mechanisms required by such rule.

9. International Transfers

Due to the nature of the internet and the use of technology providers located in different jurisdictions, personal data may be stored or processed outside the user’s country of residence.

Where this occurs, we will adopt reasonable and appropriate measures to ensure that such transfers have adequate safeguards in accordance with applicable law, including contractual commitments, security measures, provider assessments, access restrictions, or equivalent mechanisms.

10. Data Retention

We will retain personal data only for the time necessary to fulfill the purposes for which it was collected, including:

the duration of the contractual relationship or Account;
the time necessary to handle support, incidents, or requests;
legal retention periods for accounting, tax, commercial, evidentiary, or regulatory purposes;
the period reasonably necessary to establish, exercise, or defend claims.

Once the applicable periods have ended, the data will be deleted, anonymized, blocked, or securely archived, as appropriate.

11. Cookies and Similar Technologies

We use cookies and similar technologies to distinguish sessions, remember preferences, strengthen security, measure usage, analyze performance, enable features, and, where there is a sufficient legal basis, personalize content or communications.

Cookies may be classified, among others, as:

strictly necessary, for technical operation and security;
functional, to remember preferences and improve the experience;
analytical or performance cookies, to understand platform usage;
advertising or personalization cookies, where marketing or segmentation tools are used.

Where the law requires consent for non-essential cookies, such consent shall be requested through a banner, preference center, or equivalent mechanism before activation.

The user may manage their preferences through the tool enabled by the platform and, additionally, through their browser settings, without prejudice to the fact that rejecting certain cookies may affect some features.

12. Information Security

Escape World Pandora applies reasonable and appropriate technical, administrative, and organizational measures to protect personal data against loss, unauthorized access, alteration, destruction, misuse, or unauthorized disclosure.

These measures may include access controls, credential management, privilege segmentation, security monitoring, backups, confidentiality agreements, provider review, and operational best practices.

However, no system is completely infallible. Accordingly, the user must also adopt reasonable measures to protect their devices, networks, passwords, and access channels.

13. Rights of Data Subjects

In accordance with applicable regulations, the data subject may exercise, as applicable, the rights of:

access;
rectification;
updating;
deletion or cancellation;
objection;
restriction of processing;
portability, where applicable;
withdrawal of consent;
not to be subject to decisions based exclusively on automated processing where recognized by law.

Likewise, the data subject may file a complaint with the competent authority, including, where applicable, the Agency for the Protection of Data of the Inhabitants (PRODHAB) or any other legally competent authority.

Requests may be sent to contacto@escapeworldpandora.com. Escape World Pandora may require reasonable information to verify the identity of the requester before processing the request.

14. Minors

Escape World Pandora seeks to provide special protection for information relating to minors. Where a feature is directed at minors or may reasonably be used by them, we may apply restrictions, age verification, parental consent controls, or functionality limitations in accordance with applicable law.

If a parent, guardian, or legal representative believes that a minor has provided us with personal data without valid authorization, they may contact us to request review, deletion, or corrective measures where appropriate.

15. Promotional Communications

We may send promotional communications, newsletters, updates, campaigns, or invitations where there is consent or a sufficient legal basis.

Each commercial electronic communication will include, where required, a reasonable mechanism to unsubscribe or modify preferences, without prejudice to our continued sending of strictly transactional, legal, operational, or security communications.

16. Automated Decisions and Profiling

Unless specifically indicated in a particular feature, Escape World Pandora does not make decisions with significant legal effects based exclusively on automated processing without human intervention.

If mechanisms of profiling or automation with a relevant impact on the rights or interests of the data subject are implemented, timely notice will be provided in the corresponding notice, together with the applicable legal basis and available rights.

17. Security Incidents and Data Breaches

In the event of security incidents affecting personal data which, under applicable law, require notification to the data subject or the competent authority, Escape World Pandora shall act within a reasonable period and in accordance with its legal obligations, assessing the nature of the incident, the risk generated, and the relevant containment, remediation, and communication measures.

18. Amendments to this Policy

Escape World Pandora may update this Policy to reflect legal, regulatory, technological, operational, or commercial changes. The version in effect shall indicate the date of its last update.

Where amendments are substantial, we will endeavor to inform the user through reasonable mechanisms, such as prominent notices on the site, notifications within the Account, or email, as applicable.

19. Contact

For inquiries, rights requests, claims, or communications related to privacy and data protection, you may contact us at:

General email: soporte@escapeworldpandora.com
Privacy email: contacto@escapeworldpandora.com